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Shipping & Returns

Shipping & Returns

Satisfaction Guarantee

It is our goal to make sure that you are completely satisfied with your purchase. Since most ergonomic products cannot reasonably be evaluated in a matter of minutes or even days (particularly outside of your normal work environment),

Ergonomics Made Easy encourages its customers to evaluate a product for a full month (30 days).  If at any point during that time you determine that a product you have purchased fails to meet your needs, we will refund 100% of the purchase price, less shipping and handling.  Please read below for exclusions to this policy.

In order to facilitate your replacement or refund as quickly as possible, please follow these simple instructions:

1) Please contact us via e-mail to request a return authorization.  We may ask you a few questions about the product and its use in order to ensure we have done all we can to serve you, and to better evaluate our product line. We'll then give you a Return Authorization Number, which you'll need to include on the label when you ship the product back to us.

2) All items must be in "as-new" condition, in original packaging, with all warranty cards, manuals and accessories.  This does not mean you can't open the product and try it out (which we encourage!), it simply means that we need you to return it in the same condition in which you received it.  Please pack the product in a suitable shipping box.  Do not use the product carton as a shipping box.  We recommend you save the original shipping box and packing materials for use should you decide to make a return after evaluating the product.

3) You will be responsible for the return shipping costs and for the condition or loss of the products until Ergonomics Made Easy receives them.  We encourage you to insure your return shipment with the freight or parcel carrier to protect you in the event of loss or damage while in transit.  We will not issue credit for returned merchandise that has been lost or damaged in transit.

4) If returned items fail to meet these requirements, we regret that we will have to deny your request for replacement or refund, and you will be responsible for arranging to retrieve the returned items at your expense.

Exclusions

Customized products (such as StepOne workstations, any industrial keyboard and most chairs) are built to match your individual specifications.  For this reason, return of customized items will be subject to a twenty-five percent (25%) restocking charge plus shipping and handling.  Customized Industrial Keyboards cannot be returned, however  custom furniture orders may be canceled within 48 hours of order date without charge.

Please note:  A restocking charge may also apply if merchandise is returned without prior authorization, the customer refuses receipt of shipment, or customer is unavailable to take receipt of shipment.

 

Shipping Information

Shipping costs shown are for orders shipped to destinations within the continental U.S. only.

Most chairs, accessories and some of the lighter furniture items will ship via UPS.  All other larger or heavier items will ship by common freight carrier.

All common freight carrier deliveries are tailgate.  The driver is not obligated to unload or convey furniture inside your office or residence.  For your convenience, however, we can arrange with the carriers to notify you by telephone before a delivery is made to insure that someone will be present to take delivery of your shipment.  In the event no one is available when a delivery is attempted as scheduled, you may be subject to redelivery charges.

Shipping charges are based on tailgate delivery.  If you require special delivery considerations, please e-mail.

International Orders

All duties and taxes for international shipments are the responsibility of the customer, and are billed separately by the shipping company (i.e. UPS, Fed Ex, and Post Office) or their agents. These duties and taxes are notpart of the quoted shipping cost for the item(s).

If customer accepts delivery of item(s), and later refuses to pay the shipping company or their agents the duties and taxes, then Ergonomics Made Easy must pay those charges. If Ergonomics Made Easy has to pay the duties and taxes, customer agrees to allow Ergonomics Made Easy to charge their credit card for the amount of those duties and taxes, plus a $25.00 servicing charge